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Total Quality Management 5Th Edition at Meripustak

Total Quality Management 5Th Edition

Books from same Author: Besterfield

Books from same Publisher: PEARSON INDIA

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    • General Information  
    Author(s)Besterfield
    PublisherPEARSON INDIA
    Edition5th Edition
    ISBN9789353066314
    Pages648
    BindingSoftbound
    LanguageEnglish
    Publish YearNovember 2018

    Description

    PEARSON INDIA Total Quality Management 5Th Edition by Besterfield

    New TQM Exemplary Examples include Indian Space Research Organization (ISRO), Unique Identification Authority of India (UIDAI), Narayana Heath, and Ashok Leyland Information about Zero Defect and Effect (ZED) program to make the readers aware of the quality movement in India... New concepts such as Hoshin Kanri and Line of Sight. Updated discussion on satisfaction surveys in India, American Customer Satisfaction Index (ACSI) and other customer satisfaction standards, Net Promoter Score (NPS), Industry 4.0 capturing the IT revolution and evolution of TQM ISO 9001: 2015 international standards included