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The Definitive Personal Assistant & Secretarial Handbk. at Meripustak

The Definitive Personal Assistant & Secretarial Handbk.

Books from same Author: Sue France

Books from same Publisher: Kogan Page India Pvt. Limited

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    • General Information  
    Author(s)Sue France
    PublisherKogan Page India Pvt. Limited
    ISBN9788175544963
    Pages256
    BindingPaperback
    LanguageEnglish
    Publish YearJanuary 2010

    Description

    Kogan Page India Pvt. Limited The Definitive Personal Assistant & Secretarial Handbk. by Sue France

    There has been a revolution in the office environment and todays PA or Secretary is a multi-skilled dynamic member of the management team. The demands of the job are now huge. The definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management assistants PAs secretaries and executive assistants. Written by a former Times Creme PA of the Year it deals with every aspect of these vital administrative roles and the wide range of skills they require including: ??? relationship management; ??? communication listening and questioning skills; ??? organising meetings and events; ??? confidence self-belief and goal setting; ??? the secrets of body language; ??? coping with pressure and stress; ??? dealing with difficult people and managing conflict; ??? time management and personal organization; ??? presentation skills; ??? networking. The Definitive Personal Assistant and Secretarial Handbook is set to become a bible of all assistants worldwide. Comprehensive and accessible it will help you to maintain a professional image and achieve resounding success in your career. Contents: Introduction ??? Relationship Management ??? Understand yourself before you try to understand others ??? What the boss-assistant relationship means to your health and well -being ??? Image perception and first impression ??? Managing your state of mind ??? The handshake ??? Professional image ??? The beginning of a business relationship ??? Waht is expected of each other: setting down the parameters ??? Working styles ??? Constant communication ??? Assumptions ??? Be proactive anticipate needs be prepared and exceed expectations ??? Be accountable: take pride in a high standard of work ??? Empathy ??? Honesty and integrity ??? Trust ??? Office politics ??? How to manage your boss??? Communication Skills ??? Body language ??? Visual auditory and kinaesthetic ??? Matching and mirroring (reflecting) ??? Eye contact ??? Use of space ??? The ???influen