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Successful Service Operations Management at Meripustak

Successful Service Operations Management

Books from same Author: Richard D Metters

Books from same Publisher: Cengage Learning India

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    • General Information  
    Author(s)Richard D Metters
    PublisherCengage Learning India
    Edition2nd Revised edition
    ISBN9788131517734
    Pages428
    BindingPaperback
    LanguageEnglish
    Publish YearDecember 2012

    Description

    Cengage Learning India Successful Service Operations Management by Richard D Metters

    This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services and is the subject of the four chapters in the third section of the book. Finally the last four chapters provide managers with tools needed for everyday operation.