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Successful Customer Service at Meripustak

Successful Customer Service

Books from same Author: Pauline Rowson

Books from same Publisher: VIVA BOOKS PRIVATE LIMITED

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    • General Information  
    Author(s)Pauline Rowson
    PublisherVIVA BOOKS PRIVATE LIMITED
    ISBN9788130915029
    Pages214
    BindingPaperback
    LanguageEnglish
    Publish YearJanuary 2013

    Description

    VIVA BOOKS PRIVATE LIMITED Successful Customer Service by Pauline Rowson

    Streamline your customer service Customers are king. And good customer service is vital for customer retention and loyalty. Whether you communicate with your customers online via a cell centre or in person you’ll need a winning customer service approach. This practical book shows you how to develop and retain a competitive edge using best practice customer service principles such as how to deliver great service motivate your staff turn complaints to your advantage and turn satisfied customers into advocates for your brand. This book will help you• Champion positive attitude in your staff• Manage difficult customers effectively• Turn customers into advocates for your business• Increase customer retention and loyalty About Authors An accomplished conference speaker Pauline Rowson ran her own Marketing Training and PR Company and has helped countless organisations to improve their customer service skills. She is the author of several business and motivational books. Her books and sold around the world and have been translated into several languages.