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Measuring and Improving Patient Satisfaction 2000 Edition at Meripustak

Measuring and Improving Patient Satisfaction 2000 Edition

Books from same Author: Patrick J. Shelton

Books from same Publisher: Aspen Publishers Inc.,U.S.

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    • General Information  
    Author(s)Patrick J. Shelton
    PublisherAspen Publishers Inc.,U.S.
    ISBN9780834210745
    Pages510
    BindingHardback
    LanguageEnglish
    Publish YearJune 2000

    Description

    Aspen Publishers Inc.,U.S. Measuring and Improving Patient Satisfaction 2000 Edition by Patrick J. Shelton

    Measuring and Improving Patient Satisfaction provides a detailed "how-to" approach to establishing an effective patient satisfaction measurement program. The reader learns how to measure patient satisfaction and act upon the information obtained from patient satisfaction surveys. The book is based on the author's own experience in creating and implementing a patient satisfaction measurement program for the Med-Partners Friendly Hills Health Network in Southern California.