Description
Bharat Law House Pvt. Ltd. Law of CONSUMER PROTECTION (Student Edition) by Dr. V.K. Agarwal
About Law of CONSUMER PROTECTION (Student Edition)
Part 1
Introduction
I.1 International Developments
I.2 Consumer Protection in India
I.3 Salient Features of the Consumer Protection Act, 2019
I.4 Competition Act, 2002
Part 2
The Consumer Protection Act, 2019
0.1 Preamble – Purpose and Nature
0.2 Preamble of the Act
CHAPTER I
PRELIMINARY
1. Short title, extent, commencement and application
2. Definitions
2.0 Definition Clause
2.1 Advertisement [Clause (1)]
2.2 Appropriate Laboratory [Clause (2)]
2.3 Branch Office [Clause (3)]
2.4 Central Authority [Clause (4)]
2.5 Complainant [Clause (5)]
2.6 Complaint [Clause (6)]
2.7 Consumer [Clause (7)]
2.8 Consumer Dispute [Clause (8)]
2.9 Consumer Rights [Clause (9)]
2.10 Defect [Clause (10)]
2.11 Deficiency [Clause (11)]
2.12 Design [Clause (12)]
2.13 Direct Selling [Clause (13)]
2.14 Director General [Clause (14)]
2.15 District Commission [Clause (15)]
2.16 E-commerce [Clause (16)]
2.17 Electronic Service Provider [Clause (17)]
2.18 Endorsement [Clause (18)]
2.19 Establishment [Clause (19)]
2.20 Express Warranty [Clause (20)]
2.21 Goods [Clause (21)]
2.22 Harm (Clause (22)]
2.23 Injury [Clause (23)]
2.24 Manufacturer [Clause (24)]
2.25 Mediation [Clause (25)]
2.26 Mediator [Clause (26)]
2.27 Member [Clause (27)]
2.28 Misleading Advertisement [Clause 28)]
2.29 National Commission [Clause (29)]
2.30 Notification [Clause (30)]
2.31 Person [Clause (31)]
2.32 Prescribed [Clause (32)]
2.33 Product [Clause (33)]
2.34 Product Liability [Clause (34)]
2.35 Product Liability Action [Clause (35)]
2.36 Product Manufacturer [Clause (36)]
2.37 Product Seller [Clause (37)]
2.38 Product Service Provider [Clause (38)]
2.39 Regulations [Clause (39)]
2.40 Regulator [Clause (40)]
2.41 Restrictive Trade Practice [Clause (41)]
2.42 Service [Clause (42)]
2.43 Spurious Goods [Clause (43)]
2.44 State Commission [Clause (44)
2.45 Trader [Clause (45)]
2.46 Unfair Contract [Clause (46)]
2.47 Unfair Trade Practice [Clause (47)
CHAPTER II
CONSUMER PROTECTION COUNCILS
3. Central Consumer Protection Council
4. Procedure for meetings of Central Council
5. Objects of Central Council
6. State Consumer Protection Councils
7. Objects of State Council
8. District Consumer Protection Council
9. Objects of District Council
CHAPTER III
CENTRAL CONSUMER PROTECTION AUTHORITY
10. Establishment of Central Consumer Protection Authority
11. Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners
12. Vacancy, etc., not to invalidate proceedings of Central Authority
13. Appointment of officers, experts, professionals and other employees of Central Authority
14. Procedure of Central Authority
15. Investigation Wing
16. Power of District Collector
17. Complaints to authorities
18. Powers and functions of Central Authority
19. Power of Central Authority to refer matter for investigation or to other Regulator
20. Power of Central Authority to recall goods, etc.
21. Power of Central Authority to issue directions and penalties against false or misleading advertisements
22. Search and seizure
23. Designation of any statutory authority or body to function as Central Authority
24. Appeal
25. Grants by Central Government
26. Accounts and audit
27. Furnishing of annual reports, etc.
CHAPTER IV
CONSUMER DISPUTES REDRESSAL COMMISSION
28. Establishment of District Consumer Disputes Redressal Commission
29. Qualifications, etc., of President and members of District Commission
30. Salaries, allowances and other terms and conditions of service of President and members of District Commission
31. Transitional provision
32. Vacancy in office of member of District Commission
33. Officers and other employees of District Commission
34. Jurisdiction of District Commission
35. Manner in which complaint shall be made
36. Proceedings before District Commission
37. Reference to mediation [Prior to substitution by Mediation Act, 2023]
38. Procedure on admission of complaint
39. Findings of District Commission
40. Review by District Commission in certain cases
41. Appeal against order of District Commission
42. Establishment of State Consumer Disputes Redressal Commission
43. Qualifications, etc., of President and members of State Commission
44. Salaries, allowances and other terms and conditions of service of President and members of State Commission