Description
John Wiley Hotel Front Office Management 1996 Edition by James A. Bardi
Highlighting emerging trends in hospitality, this edition covers yield management, new legislation, the ADA and the night audit. It also includes a chapter on human resources that covers training, employee empowerment, and hospitality technology - from electronic locks to front office equipment. "Frontline Realities" describe actual crisis scenarios to solve; "Hospitality Profiles" introduce professionals from the industry; case histories put material in real-life perspectives; and "International boxes" highlight hospitality from around the world.