Description
John Wiley Developing Communication Skills For Veterinary Practice by Jane R Shaw
Developing Communication Skills for Veterinary Practice provides a thorough grounding in practical communication principles for client and team interactions, and helps veterinarians and staff take their communication skills to the next level through self-development and coaching colleagues. The book describes specific evidence-based techniques, gives examples of their use, and demonstrates how to use each skill in the clinical setting, with learning activities to put into practice. It covers every mode of communication, including face-to-face, virtual, telephone, and written communication.Organized by the tasks of the clinical appointment, each chapter showcases specific communication skills. The book introduces a communication toolbox of 20 key communication skills, which can be applied to any area of veterinary practice or veterinary career path. The book:Defines each communication skill, demonstrates techniques, and provides examplesEmphasizes the importance of communicating effectively with clients and colleaguesProvides a process and structure for coaching communication with colleaguesDiscusses client and team interactions using many methods, including in-person meetings, telephone conversations, and emailsOutlines best practices for effectively communicating using technologyDeveloping Communication Skills for Veterinary Practice is an invaluable resource for veterinary professionals at any level seeking to develop their communication skills and improve clinical outcomes.