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A Guide To Hd Tech, Tools, & Techniques at Meripustak

A Guide To Hd Tech, Tools, & Techniques

Books from same Author: Dion McBride

Books from same Publisher: Cengage Learning, Inc

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    • General Information  
    Author(s)Dion McBride
    PublisherCengage Learning, Inc
    ISBN9780760071519
    Pages256
    BindingPaperback
    Language English
    Publish YearApril 2000

    Description

    Cengage Learning, Inc A Guide To Hd Tech, Tools, & Techniques by Dion McBride

    Students learn to use help desk tools through hands-on projects using current help desk software. It includes an academic-version of a help desk software package with each textbook. Students log, track, and escalate calls, resolve problems using a knowledge base, generate reports, and more. The Instructor's Resource Kit helps instructors prepare for class with lecture notes, answers to homework problems, Course Test Manager software, a testbank, amongst other things.